Microsoft Dynamics

Get trained in Microsoft Dynamics products and gain the skills needed to help businesses automate and streamline financial, customer-relationship and supply-chain processes.

Installation and Deployment in Microsoft Dynamics CRM 2013

This course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components.

Customization and Configuration in Microsoft Dynamics CRM 2013

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions.

Customer Service in Microsoft Dynamics CRM 2013

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.

Sales Management in Microsoft Dynamics CRM 2013

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

In preparation to earn an Microsoft Dynamics, Mazenet recommends the following training courses: Installation and Deployment in Microsoft Dynamics CRM 2013
  • Module 1: System Requirement and Required Technologies
  • Module 2: Install Microsoft Dynamics CRM Server
  • Module 3: Install Microsoft Dynamics CRM Reporting Extensions
  • Module 4: Manage Microsoft Dynamics CRM with the Deployment Manager
  • Module 5: Upgrade to Microsoft Dynamics CRM 2013
  • Module 6: Email Management
  • Module 7: Microsoft Dynamics CRM for Microsoft Office Outlook
  • Module 8: Configure an Internet-Facing Deployment
  • Module 9: Maintain and Troubleshoot a Deployment
  • Module 10: High-Availability Options
Customization and Configuration in Microsoft Dynamics CRM 2013
  • Module 1: Introduction to Customizing Microsoft Dynamics CRM 2013
  • Module 2: Building a Security Model in Microsoft Dynamics CRM 2013
  • Module 3: Customizing Entities
  • Module 4: Customizing Fields
  • Module 5: Managing Relationships
  • Module 6: Customizing Forms
  • Module 7: Configuring Business Rules
  • Module 8: Customizing Views
  • Module 9: Customizing Charts and Dashboards
  • Module 10: Additional Security Options
  • Module 11: Business Process Flows
Customer Service in Microsoft Dynamics CRM 2013
  • Module 1: Introduction
  • Module 2: Cases
  • Module 3: Knowledge Base
  • Module 4: Queue Management
  • Module 5: Contracts
  • Module 6: Analysis, Reports and Goals
  • Module 7: Service Scheduling
Sales Management in Microsoft Dynamics CRM 2013
  • Module 1: Introduction to Sales Management
  • Module 2: Lead Management
  • Module 3: Working with Opportunity Records
  • Module 4: Working with the Product Catalog
  • Module 5: Sales Order Processing
  • Module 6: Metrics and Goals
  • Module 7: Sales Analysis
The duration for Microsoft Dynamics training program is: Regular Track: 56 Hours (28 Days) Fast Track: 56 Hours (14 Days) Exam Duration: 3 Hours

Exam MB2-703: Microsoft Dynamics CRM 2013 Customization and Configuration

Skills Measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam.

Who should take this exam?

This exam is intended for individuals who plan to customize and configure Microsoft Dynamics CRM 2013. This audience typically includes implementation consultants. It is recommended that candidates have a general working knowledge of the implementation and use of Microsoft Dynamics CRM 2013 features and functionality.

Prerequisites for Installation and Deployment in Microsoft Dynamics CRM 2013

  • Microsoft Windows Server
  • Active Directory
  • Internet Information Services (IIS)
  • Microsoft Exchange
  • Microsoft SQL Server
  • Microsoft Outlook

Prerequisites for Customization and Configuration in Microsoft Dynamics CRM 2013

A working knowledge of how to use Microsoft Dynamics CRM 2011. It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2011 or 2013 applications training. Because this training material focuses on customizing database entities, attributes, relationships, and mappings, it is recommended that individuals have a basic understanding of Microsoft SQL Server and relational database functionality.

Prerequisites for Customer Service in Microsoft Dynamics CRM 2013

  • General knowledge of Microsoft Windows
  • General knowledge of Microsoft Office
  • An understanding of Customer Relationship Management solution processes and practices

Prerequisites for Sales Management in Microsoft Dynamics CRM 2013

  • General knowledge of Microsoft Windows
  • General knowledge of Microsoft Office
  • An understanding of Customer Relationship Management solution processes and practices
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