MCSA : Windows 7

The foundation for your professional career

Windows 7, Configuring

This course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing.

This course is intended for IT professionals who are interested in:

  • Expanding their knowledge base and technical skills about Windows 7 Client.
  • Acquiring deep technical knowledge of Windows 7.
  • Learning the details of Windows 7 technologies.
  • Focusing on the "how to" associated with Windows 7 technologies.

Windows 7, Enterprise Desktop Support Technician

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this Training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

After completing this course, students will be able to:

  • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
  • Troubleshoot startup issues on a Windows 7 computer.
  • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
  • Troubleshoot hardware device, device driver, and performance issues.
  • Troubleshoot network connectivity issues.
  • Troubleshoot remote connectivity issues.
  • Troubleshoot logon and resource access issues.
  • Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
  • Troubleshoot operating system and applications issues.

Windows 7, Configuring

  • Module 1: Installing, Upgrading, and Migrating to Windows 7
  • Module 2: Configuring Disks and Device Drivers
  • Module 3: Configuring File Access and Printers on Windows 7 Client Computers
  • Module 4: Configuring Network Connectivity
  • Module 5: Configuring Wireless Network Connections
  • Module 6: Securing Windows 7 Desktops
  • Module 7: Optimizing and Maintaining Windows 7 Client Computers
  • Module 8: Configuring Mobile Computing and Remote Access in Windows 7

Windows 7, Enterprise Desktop Support Technician

  • Module 1: Implementing a Troubleshooting Methodology
  • Module 2: Troubleshooting Startup Issues
  • Module 3: Using Group Policy to Centralize Configuration
  • Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
  • Module 5: Troubleshooting Network Connectivity Issues
  • Module 6: Troubleshooting Remote Connectivity Issues
  • Module 7: Troubleshooting Logon and Resource Access Issues
  • Module 8: Troubleshooting Security Issues
  • Module 9: Troubleshooting Operating System and Application Issues

The duration for MCSA Windows 7 is:

Regular Track: 120 Hours (60 Days)

Fast Track: 120 Hours (30 Days)

Exam 70-680: Windows 7, Configuring

Skills Measured

This exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.

  • Installing, Upgrading, and Migrating to Windows 7 (14 percent)
  • Deploying Windows 7 (13 percent)
  • Configuring Hardware and Applications (14 percent)
  • Configuring Network Connectivity (14 percent)
  • Configuring Access to Resources (13 percent)
  • Configuring Mobile Computing (10 percent)
  • Monitoring and Maintaining Systems that Run Windows 7 (11 percent)
  • Configuring Backup and Recovery Options (11 percent)

Exam 70-685: Windows 7, Enterprise Desktop Support Technician

Skills Measured

This exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.

  • Identifying Cause of and Resolving Desktop Application Issues (20 percent)
  • Identifying Cause of and Resolving Networking Issues (23 percent)
  • Managing and Maintaining Systems That Run Windows 7 Client (21 percent)
  • Supporting Mobile Users (18 percent)
  • Identifying Cause of and Resolving Security Issues (18 percent)

Prerequisites for Installing and Configuring Windows 7 Client

  • Experience installing PC hardware and devices.
  • Basic understanding of TCP/IP and networking concepts.
  • Basic Windows and Active Directory knowledge.
  • The skills to map network file shares.
  • Experience working from a command prompt.
  • Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server.
  • Basic understanding of security concepts such as authentication and authorization.
  • An understanding of the fundamental principles of using printers.

Prerequisites for Windows 7, Enterprise Desktop Support Technician

In addition to their professional experience, students who attend this Training should already have the following technical knowledge:

  • Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
  • Microsoft Active Directory principles and management
  • Microsoft Windows Server 2008 fundamentals
  • Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
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