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Mazenet Solution IT Industry Blog

What do RPA waves bring in to the organizations? Facts clearly explained!!

Reading Time: 10 minutes

Do you believe that the evolution of RPA changes the technological world upside down? Yes, it is not so far. As and when RPA evolves, humans will take a back seat relaxingly foreseeing the development of various sectors. RPA has started making things automatable that are hard to be feasible before 5 to 10 years. 

For example, machine learning has made many devices to interpret images and categorize them into different parts. At the same time, the RPA has also intruded into the fundamental building blocks. Just imagine how it would be seeing a robot operating another computer with its keystrokes. Positively, RPA has been into the realm thereby changing the way humans look into the technological world. 

What is RPA?

Many technologists have given a clear note regarding what is RPA and why it is used in the current realm. First, RPA is a substitute for humans in order to interact with different apps and existing IT architecture. RPA helps in workflow automation, infrastructure, and back-office process. These processes are labor-intensive. 

RPA software bots are very clear in interacting with the in-house application. At the same time, it also helps in executing the sequence of commands under some defined set of business rules.

According to Deloitte’s third annual survey, 53% of the respondents have already entered into the RPA realm. Within the next five years, if the adoption goes up at the same rate, then it achieves a near universal-adoption. 

So, we can expect a massive RPA adoption in the coming years. On the other hand, what about the businessmen who had already adopted RPA in their businesses? In the next three years, 78% of people will reinvest in it in order to enjoy the growth of their sector. 

What is the purpose of the RPA in the current realm?

Actually, RPA is used efficiently in order to replace the boring and recurring clerical manual task. Using RPA eliminates the code development and direct access to the code or database of the particular application. 

According to ANZ Businesses, many companies are reaping benefits from the earliest RPA installation. In addition, 72% of respondents say that RPA has saved around 50 hours per employee per month. Thereby, it also returns 25% more time for the employees. The survey finds amazing efficiency in making a direct and notable impact on human workforce engagement. 

RPA creates an engaged portfolio thereby reducing the manual work. It also helps in creating a great engaging workforce. When the software bots become more competitive, the employees are independent in focusing on the core tasks thereby completing the projects successfully. 

As per the research mentioned above, around 70% of the survey respondents believe that their organizations will have a positive track toward RPA. it allows the employees to accept the presence of their bot colleagues. 

Why RPA has become such a great thing?

As discussed earlier, RPA is the factor that crunches huge data with less effort. When the business rules are established, RPA proceeds further and takes decisions consistently and correctly. This process ought to take place every time when new business rules emerge. In addition, there is no additional employee fatigue, mistakes or even judgment calls. 

Across various industries, the robots have customized and dwelled their way of handling the projects. The wave of RPA has hit several industries thereby promoting the brand and the organization as well. 

In the IT operations, the use of RPA drives efficiency for IT help desks. Compared to humans, RPA has the ability to complete rule-based tasks more accurately and tirelessly. Using a bot, tangible integration and automation have become more possible. At the same time, human interactions with web applications, portals, and websites have become similar using RPA. 

Excel worksheets, legacy green screen apps, and email help in automating the tasks. Economically, many technologists find that RPA installation for redundant businesses is useful. This is because, it enables the employees to divert their minds from repetitive work and focus on the tasks that require emotional intelligence, reasoning, and customer interactions. 

Differences between AI and RPA

Many novice individuals are frustrated regarding the difference between AI and RPA. Actually, structural inputs and business logic governs RPA. RPA comes up to automate the business process and work complementary along with the employees’ track. 

On the contrary, AI comes up in order to replace human labor. While RPA and AI combine, it brings a fully autonomous process. 

Let us discuss in depth with an example. RPA software helps in scanning bills and placing them in the accounting software. At the same time, AI helps in detecting and sorting the bills with the specified order. The combined scenario of AI and RPA, when used together, is known as Artificial Continuum. 

So, how does the scenario help society? 

Organizations use RPA in their digital workplace in order to solve automation challenges. While coming to the automation tasks, RPA helps in making the team efficient thereby handling different projects at the same time. In that case, RPA also helps in increasing productivity and reduces cost. 

For example, when a bot enhances an 8-hour work per day, it saves time and hassle-free delivery for the employee. Hence, RPA allows for faster business growth and produce better results. 

Even Gartner explains the same scenario with his exclusive research. Gartner finds out that RPA technology has been growing faster in the enterprise realm. Compared to last year, RPA has grown over 63% in the market. 

In the rules-based automation, RPA technology goes ahead deciding on the matters as per the rules laid down by the operator. At the same time, the enterprise gives a good deal of assurance regarding the behavior of the system. It turns into a critical requirement while dealing with the IT resources, streamlining supply chains and the payroll bases. On the contrary, the knowledge-based system will take the analytic and cognitive process up ahead dealing with the specific actions. 

Both system-oriented and analytical RPA has certain system intelligence. This is the major part that differentiates the domain from previous mechanical to digital versions. 

RPA in comparison with other automation tools in the enterprise

In comparison with the normal enterprise tools of traditional IT solutions, RPA has gone through a rich horizon. Using RPA greatly reduced fractions of cost and time indulged in an organization. At the same time, RPA, being naturally non-intrusive, leverages the infrastructure without causing any degradation toward the underlying systems. If the infrastructure ought to get collapsed, it may lead to expenses. Using RPA, cost efficiency and compliance accompany the organization until the end of the project. 

Here are the few factors that help in differentiating the RPA with other automation tools.

  • Fast benefit realization
  • Minimal upfront investment
  • Underlying systems with nil disruption factor
  • IT-supported business structure
  • Changes business environment with high scalability

Apart from the normal scenarios, the functions of RPA never stop at a single halt. It extends to diverse sectors.

Role/Applications of RPA in different sectors

Do you know that implementing RPA gives around 20 to 30 percent cost savings to the business? Yes, many organizational leaders are moving around RPA in order to reduce errors and improve the efficiency of the enterprise. RPA also helps in taking away the menial work from the workers thereby making them free to focus on other core tasks. 

The advantages of RPA differs with the sector type. It is no surprise that all sectors are using RPA with the utmost beneficial pathway. Apart from its pathway, there are a few industry-specific use cases. Here are a few benefits enlisted below.

In the retail industry, the automation of RPA becomes a prime factor. For example, in the e-commerce field, organizations are using RPA in order to manage the order status and shipping statuses. It helps in updating the customers regarding their order and the expected delivery date. In addition, RPA adds up as an advantage in the retail measurement.  

According to the case study by the international performance management company, Everest Group, RPA has been used to automate product categorization at global and local scales. With the help of cognitive automation, the company has an easy way to process the retailer and the vendor data. RPA intervention in the retail industry has led to a 98.5%  accuracy rate that helps in reducing 80% of the manual work and effort. 

RPA in the customers’ realm

RPA on the customer’s side has uplifted the phase of many sectors. In addition, the benefits of RPA in every industry has been going through a hike. Few industrial benefits of RPA have been engaged here.

In the retail industry, processing returns in the customer’s realm especially in the e-commerce field adds up more tasks. Manually, the processing returns will take more time than usual. If the processing returns are done manually, it may lead to further expenditures. Hence, RPA effectively manages the returns and helps in changing up the database all over. 

Coming to workflow management, the human-driven industry and customer interaction are things that ought to be handled manually. Manage the workflow and the other HR processes using the right facilitation of RPA. With RPA, everything including time and attendance, auditing, payroll, and other assigning shifts becomes automatic and controllable too. 

According to the eMarketer report, the retail industry ought to reach $27.7 trillion in global sales by the year 2020. Along with the growing opportunities, the competition among the retailers ought to increase. 

In the healthcare industry, RPA has conjoined by easing down the benefits. RPA has simplified the appointments of patients. It makes the scheduling of patients in an easier way. While scheduling an appointment for the healthcare institutions, collecting patient data will be a tedious one. In the registration process, the concerned person has to collect the patient’s medical records, personal information, and insurance details. If the same person needs appointments from different doctors, the process will become more daunting than before.

In this case, RPA greatly helps in storing information about the patient’s details. RPA bots involve automating patients’ information and appointments related to the doctor’s availability, location, and other criteria. In addition, RPA helps in notifying the patients when the doctor is unavailable. 

The impact of RPA in the automobile industry is huge…

RPA keeps the manufacturers a step ahead through its rich benefits of back-office operations. By doing so, it cuts down the complex managerial process. Due to a host of reasons, RPA has huge benefits in different areas of automation. 

RPA helps in providing Real-time process monitoring and analysis of further reports. Software bots of RPA calibrate in taking down the patterns as per the customer’s demand. Further, RPA has the extension of a non-invasive tool for data extraction. It provides wider and deeper analytics regarding the specific data of the work to be done. 

Future of RPA – What improvements will it bring?

As seen earlier, RPA brings in many innovative and informative formulations to the upcoming generations. Many technologists are eagerly waiting to get into the overwhelming improvements of RPA in the different sectors. With the help of RPA, the computational power to analyze the data improves the clarity along with the business. 

  • Replace the data entry with the help of automated tools and techniques. 
  • RPA uses a set of rules to follow easily performing and formatting tasks. It also focuses on the data assembling of repetitive jobs.
  • RPA helps in performing operations through various sets of protocols with every type of computer-aided process. 
  • Along with the advancements of tools and techniques in robotic science, RPA will perform several operations like humans. 
  • RPA reduces the accuracy of technological potential reportings. Thereby, it also reduces the reporting with improvised analytics and higher data accuracy. 

As the future of RPA becomes elegant and clear, what is the mentality of the corporate now? Obviously, they will start implementing RPA technology in their business. But, many companies are making a few expensive errors while implementing RPA in their enterprise. Here are the few listed mistakes, that help in avoiding during RPA implementation. 

  • Failure in engaging senior leadership

As known earlier, a project swells in the victory only when there is strong leadership. RPA initiatives also need such a strong leadership team to make it successful. We recommend strong leadership through business and IT organizational sides. Coming to the business leaders’ perceptive, it is necessary to ensure the available resources. 

IT leaders involved in RPA helps in resolving unexpected challenges toward the way and thus solves the issues over it. It is important to engage with the audit and risk leaders over to the organization. 

  •  Not investing enough time in bot testing

Handling RPA bots are extremely important while coming to the programming and managing the team. While taking the time to action, different parameters bring in each process and promote the bots. At the same time, choose the staff relying upon the testing issues.

It is important to involve your SMEs in the testing scenarios. At the same time, there are many interactive approaches that render a great go through the session. In your organization, make use of the anticipated development phase. So, the development phase helps in allowing sufficient time towards the testing phase. 

  • Miscommunication between the staff members

RPA in many organizations has implemented a significant impact on the people. When the staff is unsure about a particular thing, it leads to uncertainty. Hence, when RPA implementation goes anticipated in an automation project, then it may lead to increased turnover. At the same time, organizations should not portray that they are involving more in RPA related things.  When the staff is motivated toward fear of losing a job, then they will start seeking alternative opportunities. 

Hence, introducing RPA in work have to be carefully drafted in order to avoid misleading or miscommunication within the organization. 

So, what about indulging in RPA training?

As evident with the above information, one can be clear about the immense advantages and the scope of RPA in diverse sectors. At the same time, RPA training is also a must. When the corporate wishes to transform its business into RPA, the trained RPA individuals are necessary to make the transformation successful. 

Many corporate training programs ought to occur in several organizations in order to train their employees in the existing domain. Taking RPA over to the further prospects involved in dealing with the banking-related factors too. 

RPA integration has come up with the best industrial processes that involve with higher accuracy and automated process handling. In the near future, RPA is expected to be on the highest revolutionary edge. Undergoing RPA corporate training helps in avoiding silly mistakes at the initial stage. 

Bottom Line

RPA is a factor that brings in many career opportunities in various fields. RPA has many strong processes that involve in providing aids and creating desktop processes. At the same time, it indulges in reducing repetitive operations and thereby makes the process simple and clear. So, conducting corporate training in the enterprises brings in essential notation towards RPA improvement in the sector. Hence, facing off the essential requirements in the RPA field may help in developing the organization greatly. 

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