Metricus is a software-as-a-service solution that enables the effective measurement, analysis and management of IT Performance. Metricus demonstrates the value that IT delivers to the business and provides a visible path to IT improvements. In other words, Metricus makes IT make sense.
Using the software-as-a-service model a secure and reliable IT performance measurement solution is now available to organizations that require an insight into the performance of IT. Metricus addresses everything from the identification of metrics to the presentation and analysis of information.
Additional guidance and expert knowledge is delivered through scorecards, metrics, data collection tips, dashboards, and more. This knowledge allows you to fast track your IT performance measurement initiative. Metricus further ensures alignment with best practices such as ITIL and COBIT and thus provides the measurement component of any best practice adoption.
Metricus is offered on a subscription basis to customers. Customers receive access to their own unique.
Metricus portal and can make use of the following service components :
The Metrics and Measurement library:
A framework with over 600 IT performance metrics that are aligned with all major IT best practices and include information about data collection, cost, impact and effort to insight ratio.
Metricus Data Management:
An open, application independent, solution for collecting data from various sources that supports the heterogeneous data environments prevalent in today's IT organizations. Data Management includes a library of pre-built data extraction scripts and best practice templates are available and are applicable to the major IT application software suites including HP Open View, BMC Patrol/Remedy, CA Unicenter, etc.
Metricus Business Intelligence:
Transforms data into information that is relevant to the CIO and other stakeholders in the organization.Information is presented using scorecards and dashboards that are created for a customer or modified from existing expert knowledge or best practice scorecards.
Authorized Metricus Partners are available to make your IT performance measurement initiative a success. These partners provide guidance with the selection of metrics, identification of data source and creation of scorecards and dashboards for your organization.
Who benefits from Metricus :
| Enterprises adopting IT best practices to drive the performance of IT benefit from a structured IT Performance Measurement Framework that supports process thinking |  |
Metricus provides a structured approach to IT Performance Measurement that is aligned with all the best practice frameworks and enhances the measurement component of these frameworks. |
| Service providers seeking ways to empower their customers with transparent IT performance information about outsourced services. | |
Metricus delivers IT Performance Measurement capabilities to IT Service Providers and their customers by providing a consolidated, integrated and consistent view of internal service operations and external customer service delivery. |
| Organizations adopting good governance principles and setting up clear decision making structures require an insight into IT?s capabilities and performance. | |
Metricus facilitates the entire IT performance measurement lifecycle with a robust business intelligence platform. Enterprises manage metric selection, data collection and presentation in Metricus. |
The Metricus Pilot Program is a unique way to realize quick wins with IT performance measurement. Selected Metrics are implemented for your organization and in a short period of time you will see how Metricus helps you to demonstrate the value of IT.
