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| ITIL® V3 Foundation PREMIUM Course ITIL v3 Foundation PREMIUM E-Learning course is built around the scenario-based learning model, self-paced course and immerses learners in an edgy, online game-like environment. Rich context is added to key concepts, helping learners better understand the ITIL Service Lifecycle at a foundation level. After taking the course, learners are well prepared to take the foundation certificate-level exam, and even more importantly, to effectively understand how these best practices would benefit their own organization. The course takes a highly interactive approach to teaching the core disciplines of ITIL v3, using simulated real world challenges to teach learners how the IT best practice is used to deliver IT service at the strategic, tactical, and operational levels. This experiential learning environment not only appeals to the so-called “Nintendo Generation,” but also to anyone who learns best by actually doing. In the ITIL v3 Foundation PREMIUM course, learners are invited to a Virtual Training Conference at a lush resort hotel, where they attend different conferences hosted by experienced ITIL v3 experts. Throughout their “stay,” learners assist hotel management with a variety of projects that test their new ITIL knowledge. Features Include : • Fun, engaging learning and hands-on experience • Session-end refresher summaries and quizzes • Quick Reference Card of key ITIL points • Comprehensive ITIL glossary of terms • “First Aid Kit” of ITIL essentials • Mock exam ITIL® v3 Foundation PREMIUM E-Learning Course Certificate :: ITIL® Foundation Duration :: 16.5 hours Course Delivery :: Self-Paced E-Learning Credits :: 2 Credits to ITIL Expert (working title) Course Description : ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. In this virtual atmosphere, the learners will attend different conferences hosted by two ITIL Experts, who will explain the foundations of ITIL v3. As part of the learner’s stay at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that will test their new ITIL knowledge. This course has been created while keeping in mind the requirements of today’s learners - those looking for a fun and engaging learning environment that offers hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning. This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3. This PREMIUM course comes with exclusive features, such as the scenario-based training approach, a Quick Reference Card, and a First Aid Kit. The ITIL v3 best practice is composed of five core disciplines: • Service Strategy • Service Design • Service Transition • Service Operations • Continual Service Improvement These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs. Audience - IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators Learning Objectives. At the end of this course, learners will be able to: • Identify the key principles and concepts of IT Service Management. • Identify the benefits of implementing ITIL in an organization. • Identify Service Management processes and understand how they map to the Service Lifecycle. • Identify the basic concepts and definitions related to the Service Lifecycle. • Identify the activities and roles involved with the Service Lifecycle. • Identify the relationships among the components of the Service Lifecycle and understand how they map to other components. • Identify the factors that affect the effectiveness of the Service Lifecycle. System Requirements - Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection Prerequisites. None, although a familiarity with IT Service Delivery will be beneficial. Course Student Material - Learners will be able to print various components of this course, along with a Quick Reference Card and a First Aid Kit. Course Agenda - ITIL® v3 Foundation PREMIUM E-Learning Course - 16.5 hours. Learning Sessions : • Service Management as a Practice • The Service Lifecycle • Service Strategy • Service Design • Service Transition. • Service Operation. • Continual Service Improvement • Technology and Architecture • Exam Preparation Guide |
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